Businesses are constantly striving to offer the best customer service to their potential customers. They opt for modern tools and technology, which helps them provide the best service to their prospective customers. Big brands like Marriott, Sephora, Snap-Travel, Nitro Cafe, and many more are opting for modern technology such as AI-driven chatbots.
Business Insider survey shows that more than 80% of businesses will consider implementing chatbots by 2020. Marriott already has integrated three different chatbots and is considering integrating more for their business. While many other businesses are considering integrating AI-driven chatbots to provide the best service to their customers. (Source)
How AI-Driven Chatbots are Changing Customers Service
Artificial intelligence (AI) has gained massive popularity in the business market. More and more entrepreneurs consider integrating AI-driven tools and techniques, which help them enhance their business capabilities. They consider integrating AI-driven chatbots to automate their customer service; they can help businesses provide 24*7 customer service to their customers. But before moving ahead, let’s understand what a chatbot is and how it is beneficial for your business. Take up AI Courses to learn Artificial Intelligence Course in London through a hands-on approach for better understanding and advance your career.
What is Chatbot Exactly?
Chatbot technology is becoming popular among businesses; it has become one of the vital parts of their business. Gartner’s report predicts that the average person is more likely to communicate with chatbots instead of interacting with customer service providers. More and more businesses consider using AI-based chatbots to engage with customers instead of other communications channels like social media, phone, email, and other traditional channels.
Businesses use chatbots at their workplace to boost the productivity of their service providers. It helps employees to set meets, reminders, and much more efficiently. They use virtual assistants like Siri, Google Assistant, Alexa, and many more to engage more customers with their brands. They have numerous options to choose from; thus, it is vital to provide customers with the best service whenever customers demand.
Why are AI-Powered Chatbots Considered to Be a Smart Choice for Your Business?
The research found that more than 64% of customers find solutions for their problems when they consider interacting with AI-driven chatbots. They are more likely to spend more money and time on the platform; besides this, 50% of customers prefer to interact with service providers.
There are several advantages that businesses can leverage when they consider integrating AI-driven chatbots for their business; explore to know which are those advantages that business entrepreneurs can leverage with a chatbot. (Source)
Build Brand Loyalty
Chatbots are considered an intelligent virtual communication tool that helps businesses to provide a personalized experience to their customers. Chatbots help businesses to automate their business service and help them to save tremendous time and money.
It creates a faster and easier business process, which helps them to build their brand loyalty. Businesses can automate their customer service process to provide a personalized experience to their prospective customers. Chatbots help businesses to stay ahead of other competitors by developing the most pleasant experience for their clients.
More Refined Conversations
One of the vital purposes of chatbots is to provide excellent support and services to customers. This modern technology is powered by modern technologies like machine learning, artificial intelligence, and NPL. As a result, it helps provide excellent service to customers and recommends them the best product after understanding their purchasing behavior. It provides them with more refined conversation whenever they demand to have from any of the individual brands.
A chatbot is a modern technological trend that has gained massive popularity in the business market. This modern trend is proved to be more apparent for the customer service department as the central role of this modern technology is to provide customer support. It helps them to address all the demands of customers more efficiently than ever before. Considering integrating chatbots to provide customer service can reduce operational costs up to 30%.
Calls aren’t the best option all the time; email conversations are considered an outdated way of conversation these days. Around 68% of consumers prefer messaging as a way of interacting with the brands.
Bots not only help businesses to provide the best customer service but also allows businesses to generate more leads. More than 47% of customers are more likely to make purchases if they are provided when they are provided with excellent service with the help of a chatbot.
Use Chatbots for Payment
Million business entrepreneurs use social media platforms to sell their business products or services. If businesses want to increase traffic and want to generate leads for their business, then they can consider integrating chatbots.
However, if they want to increase sales for their business product then consider following the Spotify business model. They can even consider investing in robust security infrastructure; this will definitely encourage customers to make a purchase from their business. They make use of social media platforms through payment bots. Facebook owns more than 300,000 chatbots that make the payment method smoother for customers and provide them with a seamless experience.
Enhance Volume of Marketing and Conversations
Chatbots help you to automate a huge chunk of the marketing process and helps them to handle a huge volume of marketing conversations, which finally result in improving business sales and profit. This enables you to engage more customers and allows you to interact efficiently with a large number of customers, which helps to provide a personalized experience to your prospective customers. All these have a huge impact on the overall activity of their business and help them to enhance their business revenue in a short time span.
AI-driven chatbots are the perfect choice for your business; it promises to enhance your business efficiency and revenue. Integrating chatbot for your business can prove to be a beneficial decision for your business as it helps you to have a positive impact on customer sales and profits. It ensures customer satisfaction and helps you to enhance your customer base to a great extent.
Gaurav Kanabar, founder of Alphanso Tech. He has specialized in blog writing, article writing, and copyright on different topics like the latest music industry trends, PHP ticket system open source, spotify business model benefits, app development, marketing tips, and many more. Besides that, Gaurav loves spending time with nature, reading novels, and playing snooker.Twitter || Linkedin